SysOps 24/7 by Nova9
AI-driven managed operations and vulnerability management that keeps your systems running—a complete 'we run it for you' solution designed for regulated DACH SMEs.
SysOps 24/7 delivers AI-powered managed operations and vulnerability management for DACH SMEs running hybrid environments—eliminating the need for round-the-clock firefighting while maintaining operational excellence.
Transform your overloaded IT expert into a strategic leader while providing owners with continuous operational reliability and measurable risk reduction.
Enabler (IT Lead / SysAdmin / DevOps)
Eliminate 3 AM incidents, automate routine checks, and deliver compelling operational insights to management.
Owner / CFO / Managing Director
Ensure revenue continuity, minimize costly outages, and maintain predictable operational risk across your infrastructure.
MSP / Partner
Deploy flexible co-managed or fully-managed models with transparent boundaries and executive-ready reporting.
What it does (capabilities)
24/7 managed operations
Intelligent triage, coordinated response, and proactive operational management—freeing your internal teams from constant alert fatigue.
Silent remediation for recurring issues
Automatically stabilize common failure patterns—disk space, service crashes, configuration drift—without human intervention for every incident.
Business-centric uptime monitoring
Monitor what truly matters: whether critical business processes are functioning, not just infrastructure metrics.
Complete vulnerability lifecycle management
End-to-end workflow from discovery through prioritization, orchestrated remediation, and audit-ready closure documentation.
Hybrid-first infrastructure coverage
Purpose-built for the complex reality of SMEs managing legacy servers, cloud workloads, and SaaS platforms simultaneously.
How it works (delivery model)
Define scope and responsibility model
Establish clear boundaries: what Nova9 manages, what remains internal, and how we collaborate with your existing MSP.
Onboard critical assets with business-focused monitoring
Deploy comprehensive monitoring that tracks real business outcomes and revenue-critical processes—not just technical metrics.
Establish operational cadence and playbooks
Configure incident workflows, automated remediation playbooks, and executive-ready monthly reporting that drives strategic decisions.
What you get (outcomes)
- Dramatically reduced operational noise and faster mean-time-to-recovery, with significantly fewer after-hours escalations disrupting your team.
- More resilient production environments that protect revenue streams, maintain customer trust, and support business growth.
- Executive-ready reporting that serves dual purposes: compliance evidence and strategic communications. Seamlessly integrates with Secure90 ISMS automation and vCISO Assurance governance frameworks.
How it fits with the platform
SysOps 24/7 serves as a foundational pillar that generates technical evidence for Secure90 ISMS automation while providing operational transparency for vCISO Assurance governance. If you already have monitoring tools in place, SysOps 24/7 can function as an operational accelerator—reducing mean-time-to-resolution and clearing backlogs—without requiring infrastructure replacement.
Common starting bundles (examples)
Healthcare suppliers (accelerated audit readiness)
SysOps 24/7 + Secure90 → continuous evidence generation meeting audit requirements with minimal manual overhead.
Logistics & IoT (downtime equals lost revenue)
SysOps 24/7 + Defense 24/7 → operational reliability combined with automated threat response across email and web portals.
Manufacturing & Industry 4.0 (hybrid IT/OT environments)
SysOps 24/7 + Secure90 + vCISO Assurance → unified governance framework with continuous evidence across IT/OT boundaries.
Frequently Asked Questions
Is this a software tool or a managed service?
SysOps 24/7 is an AI-driven managed operations service with integrated vulnerability management—delivering outcomes and operational excellence, not just tooling.
Will we lose control of our systems?
Absolutely not. You define scope and responsibilities upfront (fully managed, co-managed, or hybrid), retaining decision authority where your business requires it.
Can we deploy this alongside our existing MSP?
Yes. SysOps 24/7 is designed for partner collaboration when responsibilities, access levels, and reporting structures are clearly defined.
What preparation is required for onboarding?
Provide an inventory of critical systems with ownership details, identify top business processes that cannot fail, and define any access restrictions or change management windows.
How does this support compliance requirements?
Operational evidence—including patch management, remediation workflows, uptime data, and incident handling—automatically feeds into Secure90 for ISMS compliance and vCISO Assurance for governance reporting.